Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician (Hybrid).

Key Responsibilities

• Serve as the first point of contact for end users seeking technical support via phone, email, and chat
• Document issues accurately and create or update help desk tickets
• Perform basic remote troubleshooting and recommend process improvements

Required Qualifications

• 1+ years of experience in technical support or help desk environments
• Basic knowledge of Windows 7-11 troubleshooting and peripheral device setup
• Experience supporting Microsoft 365 and MS Office applications
• Familiarity with VPN configuration and general network troubleshooting
• Basic Active Directory knowledge (user management, password resets, etc.)