Helpdesk Agent

Job Summary

A company is looking for a Helpdesk Agent, Junior.

Key Responsibilities

• Troubleshoot and resolve hardware, software, and network issues
• Provide technical assistance and support to users, including installation and configuration of systems
• Maintain networks and create documentation to enhance user understanding of computer systems

Required Qualifications

• Bachelor's degree and/or 0 to 2 years of experience
• Ability to obtain and maintain a TS/SCI clearance with polygraph
• Experience in technical support roles is preferred
• Familiarity with troubleshooting hardware and software issues
• Knowledge of network maintenance and configuration