Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician I.

Key Responsibilities

• Provide technical end-user support via telephone, email, or web chat
• Perform restorative or maintenance actions to resolve end-user problems
• Track incidents and calls accurately in the database

Required Qualifications

• Familiarity and good working knowledge in PC hardware and software troubleshooting
• Prior software application support experience is a plus
• Prior BPO experience in technical support is a plus
• Familiarity with ticketing systems is a strong advantage
• Willingness to work in different shifts; fresh graduates are encouraged to apply