HR Contact Center Representative

Job Summary

A company is looking for an HR Contact Center Representative I to serve as the primary point of contact for employee inquiries and concerns.

Key Responsibilities

• Resolve employee inquiries and issues using contact center procedures and reference materials
• Document all inquiries in the contact center case management application
• Identify and suggest improvements for processes, procedures, and technologies

Required Qualifications

• High School diploma or equivalent; Associate's degree or Bachelor's degree in HR or related field preferred
• One year or more experience in HR, Call Center, or related field preferred
• Experience with case management systems (e.g., ServiceNow, Salesforce) preferred
• Bilingual is a plus
• Self-motivated and well-organized