Human Resources Customer Service Associate

Job Summary

A company is looking for an HR Customer Coordinator to support internal employees with HR-related inquiries in a remote setting.

Key Responsibilities:

• Respond to inbound calls, emails, and chats from employees regarding HR-related inquiries
• Accurately document employee interactions and track issues to resolution using HR systems
• Research, troubleshoot, and resolve routine to moderately complex HR issues in a timely manner

Qualifications:

• 1-2 years of customer service experience, preferably in a call center or high-volume support environment
• Prior experience supporting Human Resources inquiries is a plus
• Proficiency in Google Suite or Microsoft Office; experience with HRIS systems is a plus
• High level of confidentiality and professionalism
• Comfortable working in a structured call center environment