Incident Manager

Job Summary

A company is looking for an Incident Manager to support and improve incident handling across their SaaS platform.

Key Responsibilities

• Lead incident communications and coordinate with various teams to ensure clear information flow
• Drive incident coordination and outcomes in real-time and async contexts, keeping timelines and roles clear
• Facilitate blameless postmortems for high-impact incidents and track overall incident trends using metrics

Required Qualifications

• Experience managing incident communications in a SaaS or cloud environment
• Hands-on experience with modern incident management tools such as Incident.io, Rootly, or FireHydrant
• Proven ability to work with incident metrics and present insights to executive leadership
• Experience facilitating blameless postmortems for high-impact incidents
• Familiarity with SRE and DevOps practices