Application Delivery Specialist

Company

IRCA Group is a leading international B2B provider of semi-finished ingredients for the Pastry, Bakery, and Gelato markets. Our products serve both independent producers and large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other essentials for the bakery and pastry sectors. Headquartered in Italy, IRCA Group has demonstrated a strong track record of growth over the past decade, with 22 manufacturing facilities worldwide, 2200+ employees, and over €1 billion in annual revenue.

Your Mission

You will join the IT team in a key role, ensuring the correct functioning of business applications. You will be responsible for the support, maintenance, and continuous improvement of these systems, ensuring optimal performance and constant alignment with business needs.

• Provide L1, L2, and L3 support for business-critical applications.

• Continuously monitor application performance, anticipating and preventing potential issues.

• Conduct root cause analysis and ensure resolution of incidents within the defined SLAs.

• Collaborate with development teams and System Integrators to solve issues and implement enhancements.

• Manage application updates, patches, and security upgrades independently.

• Maintain and update technical documentation, including knowledge bases and operational runbooks.

• Actively participate in change management processes and release planning.

• Provide support and training to internal users, enabling effective use of business applications.

• Degree or diploma in Computer Science, Information Technology, or related fields.
• Around 2 years of experience in Application Management Services (AMS) or IT Application departments.

• Knowledge of ITSM tools (e.g., Service Desk) for managing tickets and support processes.
• Experience supporting ERP, CRM, PLM, or equivalent systems (preferably Infor M3, Salesforce).
• Knowledge of the Software Development Life Cycle (SDLC) and ITIL frameworks is a plus.
• Familiarity with relational databases (SQL), basic scripting, and monitoring tools.
• Understanding of system integrations, APIs, and middleware.

• Excellent command of English, both written and spoken.

• Excellent analytical and problem-solving skills.
• Proactive attitude and continuous improvement mindset.
• Precision and attention to detail.
• Strong communication skills, both written and verbal.

• Customer-oriented approach and a strong sense of ownership in problem resolution.

• A multicultural, dynamic, inclusive company.
• International exposure.
• Training programs.
• Local and international growth opportunities.
• A modern office with spaces designed to foster collaboration
• An internal Academy of excellence.
• A hybrid work model combining in-office and remote work.
• A corporate welfare plan to support personal and family well-being.
• Meal vouchers (ticket restaurant).
• Flexible working hours (start/end of the day).
• Company events that build community spirit (welcome days, family days, sports tournaments, and other special moments).

We welcome applications from candidates of all genders, backgrounds, identities, nationalities, ethnicities, sexual orientations, marital statuses, disabilities, parental responsibilities, ages, religions, or beliefs. We believe in equal opportunities for all and ensure that our recruitment process meets the highest standards of non-discrimination and inclusivity. IRCA Group is committed to fostering a diverse and inclusive workplace where everyone can express their true selves, reach their full potential, and feel part of a community. Join us in creating a workplace where diversity is a strength and everyone can thrive.

This job posting is open to candidates of all genders pursuant to Italian Legislative Decree 198/2006 and to all candidates in accordance with principles of diversity, inclusion, and non-discrimination.