IT Knowledge Management Analyst

Job Summary

A company is looking for an IT Knowledge Management Analyst.

Key Responsibilities

• Maintain and update knowledge articles in ServiceNow for accuracy and usability
• Create new content based on evolving processes and stakeholder input
• Collaborate with cross-functional teams to gather information and clarify ownership

Required Qualifications

• Bachelor's degree
• 1-2 years of experience, preferably in the Service Desk or End User Support industry
• 1+ years of experience with ITIL/ITSM and ServiceNow knowledge management preferred
• Experience categorizing and interpreting content
• Healthcare experience is a plus