IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst to provide technical support and assistance to end-users.

Key Responsibilities:

• Act as the primary point of contact for end-users seeking technical assistance via phone, email, or chat
• Log and manage incidents and service requests in the ticketing system, ensuring timely resolution
• Diagnose and resolve hardware and software issues, providing guidance for self-service problem resolution

Required Qualifications:

• High school diploma or equivalent; a degree or relevant certification in IT is a plus
• At least 1+ year of experience in an IT role or customer service
• Basic knowledge of IT hardware, software, and operating systems
• Ability to work in a fast-paced and dynamic environment
• A customer-centric approach with a strong commitment to user satisfaction