IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Professional I to provide technical support in a remote capacity.

Key Responsibilities

• Provide timely solutions to IT problems to minimize downtime
• Document known issues and collaborate with project teams to enhance knowledge
• Deliver over-the-phone technical support for desktop applications and network troubleshooting

Required Qualifications

• At least six months of related experience or a combination of experience and technical certifications
• Proficiency in troubleshooting and installing computer, printer, and network systems
• Ability to diagnose and resolve issues with Microsoft products and healthcare applications
• Willingness to work flexible hours, including evenings, weekends, and holidays