IT Support Tier 1 Analyst

Job Summary

A company is looking for an IT Tech Support - Tier 1 Analyst.

Key Responsibilities

• Provide prompt technical support to clients via phone, email, or ticketing system
• Troubleshoot and resolve common technical issues related to hardware, software, and network connectivity
• Manage support tickets in the AutoTask ticketing system, ensuring timely resolution and communication with clients

Required Qualifications

• High School diploma or equivalent (Degree preferred)
• 1-2 years of IT, Help Desk, and/or MSP experience
• Required Certifications: O365 Fundamentals and Azure Fundamentals
• Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
• Experience with help desk ticketing systems and basic networking