Junior Account Executive

Job Summary

A company is looking for a Junior Account Executive.

Key Responsibilities

• Perform Account Manager I duties and participate in AE training
• Handle inbound communications and escalate client issues to the appropriate team
• Clarify and track client issues, providing feedback to improve service processes

Required Qualifications

• 2 years of Mortgage Customer Service or service industry experience
• Proven track record in Customer Service
• Ability to remain calm and positive in stressful situations
• Proficiency with Microsoft Suite and experience with Loan Origination Systems preferred
• Strong judgment skills for escalating issues appropriately