Junior Remote Support Technician

Job Summary

A company is looking for a Remote Support Technician, Junior.

Key Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, networks, and system access remotely
• Provide remote assistance via phone, email, chat, or remote desktop software
• Guide users through troubleshooting steps and perform system maintenance tasks

Required Qualifications

• Bachelor's degree and/or 0 to 2 years of experience
• Able to obtain and maintain a TS/SCI with Poly clearance; active TS/SCI with Poly highly desired
• Strong knowledge of operating systems (Windows, macOS) and remote support tools
• Experience with cloud collaboration tools, VPNs, and endpoint management platforms is preferred
• Ability to work independently and manage time effectively