Junior Support Specialist

Job Summary

A company is looking for a Junior Support Specialist to begin their journey in customer support.

Key Responsibilities

• Respond to and resolve customer queries via email, focusing on transactional issues like refunds and cancellations
• Escalate complex queries to appropriate internal channels
• Continuously improve product knowledge and participate in team meetings to enhance processes

Required Qualifications

• 0-2 years of experience in a customer support or customer-centric role
• Proficient English speaker
• Ability to work remotely and communicate effectively across different time zones
• Strong interest in helping and interacting with people
• Investigative mindset with a desire for continuous improvement