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Junior Technical Support Engineer

8/1/2025

No location specified

Job Summary

A company is looking for a Jr Technical Support Engineer to provide technical support for media streaming products and services.

Key Responsibilities
  • Deliver exceptional customer support with a customer-obsessed mindset
  • Troubleshoot technical issues related to media streaming products
  • Work within defined SLAs, KPIs, and productivity metrics
Required Qualifications
  • 1+ years of relevant technical support experience
  • Experience supporting external customers in a Service Desk or helpdesk environment
  • Familiarity with SLA-driven support environments
  • Basic troubleshooting skills in network environments
  • Experience using or supporting Windows, Linux, MacOS, iOS, Android, and VMware

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