Kentucky Licensed Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent in a fully remote position based in Kentucky.

Key Responsibilities

• Answer customer inquiries via phone, email, and live chat
• Professionally respond to customer issues and escalate priority matters to management
• Record details of customer interactions accurately and follow up on complex cases

Required Qualifications

• 1 year of customer service-related experience (preferred)
• 1 year of call center experience (preferred)
• Basic computer skills, including navigation and typing (30+ words per minute)
• Proficient grammar, punctuation, and spelling