Learner Success Manager

Job Summary

A company is looking for a Program Manager - Learner Success.

Key Responsibilities

• Facilitate onboarding processes and orientation sessions for new learners
• Provide ongoing support and guidance to learners, addressing inquiries and troubleshooting issues
• Monitor learner progress, collect feedback, and analyze performance data to enhance success strategies

Required Qualifications

• 0.6-1 year of experience in a customer-facing role
• Familiarity with tools such as Salesforce, Tableau, and Google Sheets
• Prior experience in the e-learning industry is preferred
• Willingness to work Saturday mornings and some weekday evening shifts
• Knowledge in technologies like Cybersecurity and Artificial Intelligence is an advantage