Learning Facilitation Analyst

Job Summary

A company is looking for a Learning Facilitation Analyst to execute agent certifications and coordinate learning activities.

Key Responsibilities

• Lead and coordinate agent certification processes
• Analyze agent performance and adjust learning activities to improve outcomes
• Collaborate with internal and external partners to enhance learning resources

Required Qualifications

• Bachelor's Degree or equivalent work experience
• 5-7 years of experience in project management, mentoring, or a lead role
• 5-7 years of experience in training, preferably virtual
• Experience in developing learning activities and content
• Thorough knowledge of Microsoft Office suite and Salesforce