Live Chat Customer Success Associate – American Express (Work From Home)

Job Title: Live Chat Customer Success Associate – Remote Company: American Express Location: United States – Work From Home Job Type: Full-Time / Part-Time Pay Rate: $20–$26 per hour Experience Level: Entry-Level to Mid-Level Start Date: Now Hiring

📝 Job Overview:

American Express is looking for tech-savvy, customer-obsessed individuals to join our Live Chat Customer Success team. As a Remote Chat Associate, you’ll provide real-time, text-based support to card members—solving issues, offering solutions, and enhancing their experience with empathy and precision. No phone calls, just real human help via chat!

💡 What You’ll Do:

• Engage with customers through live chat to answer questions and resolve concerns

• Assist with billing inquiries, account support, and product guidance

• Personalize each interaction to reflect American Express’ commitment to service excellence

• Document each interaction in the system with accuracy and professionalism

• Collaborate with internal teams to escalate or resolve more complex issues

• Uphold high standards of security, service, and compliance

✅ What You’ll Need:

• High school diploma or equivalent

• Strong written communication skills with a customer-first tone

• Ability to multitask between chat windows and internal tools

• Typing speed of at least 40 WPM with high accuracy

• Prior experience in customer support, especially via chat (preferred but not required)

• Reliable internet connection and a quiet home workspace

🎁 Why Join American Express (Remote):

• Competitive pay with performance incentives

• Full benefits package: health, dental, vision, and 401(k)

• Work-from-home flexibility

• Paid training and career advancement programs

• Be part of a globally respected, service-first company

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💻 Love helping people, but not into phone calls? Apply now to join the American Express Live Chat team—where you can turn great conversations into world-class service.