Medicaid Customer Service Agent

Job Summary

A company is looking for a Medicaid Validation Customer Service Agent who assists brokers with verifying Medicaid eligibility.

Key Responsibilities

• Meet performance expectations including call quality, attendance, and schedule adherence
• Attend team meetings and training sessions
• Handle primarily inbound calls and maintain regular communication with supervisors and peers

Required Qualifications

• Self-motivated, outcome driven, and teachable
• Customer service experience preferred
• Computer proficiency with Microsoft programs and Windows systems
• Ability to work in a virtual team environment and navigate multiple systems
• Must be willing to complete a background check