Member Contact Center Representative

Job Summary

A company is looking for a Call Center - Member Contact Center Representative I to provide exemplary service to members through various communication channels.

Key Responsibilities:

• Provide efficient and timely service to members via phone, mail, and other channels
• Consult with members to identify needs, offer solutions, and follow up on transactions
• Perform account maintenance tasks and recommend additional products and services

Required Qualifications:

• 1 year of retail experience with a proven track record in service and sales goals
• Basic understanding of financial products and services
• Competent computer knowledge and proficiency in Microsoft applications
• High School Diploma or equivalent
• Genuine interest in helping members with an empathetic and caring nature