Dutch Speaking Customer Service for Fashion & Apparel Department

Mercier Consultancy is thrilled to announce an opening for a Dutch Speaking Customer Service Agent in our Fashion & Apparel Department. In this vibrant role, you will serve as the primary contact for our Dutch-speaking customers, assisting them with inquiries about our fashion products, helping them place orders, and providing styling advice. Your passion for fashion and commitment to exceptional service will play a critical role in enhancing our customers' shopping experience. If you are enthusiastic about fashion and have strong communication skills, we’d love for you to join our dynamic team.

Responsibilities

• Provide outstanding customer service in Dutch for fashion-related inquiries and assistance.
• Guide clients through the purchasing process, including order placements, modifications, and cancellations.
• Offer detailed information about products, including sizes, styles, and availability.
• Handle customer complaints and resolve issues with professionalism and care.
• Document customer inquiries and feedback to support improvements in service delivery.
• Collaborate with the merchandising team to remain informed about new arrivals and promotions.
• Stay updated on fashion trends and industry standards to better assist customers.

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, particularly in fashion retail is a plus.
• Strong communication skills and a genuine passion for fashion and customer service.
• Ability to efficiently handle multiple inquiries and tasks simultaneously.
• Familiarity with customer service software and online retail platforms is an advantage.
• Detail-oriented, with strong problem-solving abilities.
• Willingness to work flexible hours, including weekends and holidays, as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. And Much More...