Italian Speaking Customer Service Agent - Work From Home In Greece

Mercier Consultancy is excited to announce a position for an Italian Speaking Customer Service Agent to work from home in Greece. In this role, you will be instrumental in providing exceptional support to our Italian-speaking clients. You will address inquiries, resolve issues, and ensure that customer interactions are enjoyable and informative. If you have a passion for helping others and want to build your career in a supportive and dynamic environment, we invite you to apply!

Responsibilities

• Respond to customer inquiries in Italian through phone, email, and chat.
• Provide information on products and services, guiding customers through their queries.
• Efficiently resolve customer complaints and technical issues.
• Maintain accurate logs of customer interactions for quality assurance.
• Collaborate with team members to improve customer support processes continuously.
• Stay informed about company updates and product offerings to provide accurate advice.
• Gather customer feedback to identify opportunities for service enhancement.

• Fluency in Italian and English, both spoken and written.
• Previous experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a proactive approach to customer service.
• Familiarity with customer service software and digital communication tools.
• Self-motivated and disciplined to work effectively in a home office environment.
• Willingness to adapt to changing customer needs and service enhancements.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...