Italian Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy is excited to offer an opportunity for an Italian Speaking Customer Support Representative for our Client's Home Security & Alarm Systems Department! In this essential Junior role, you will be the first point of contact for our Italian-speaking customers, providing them with dedicated support and assistance regarding their home security products and services. Your fluency in Italian will help ensure that our clients receive the highest level of service and care.

This position is ideal for individuals who are passionate about customer service and have an interest in home security technology. If you enjoy helping others and thrive in a dynamic environment, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Italian via phone, email, and chat
• Assist clients with questions about home security systems, installation processes, and troubleshooting
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Guide customers on best practices for using their security systems effectively
• Gather and provide insights from customers to improve our services and product offerings
• Participate in training sessions to stay updated on product features and enhancements

• Fluency in Italian and English, both written and verbal
• Previous experience in customer support, preferably in the technology or home security industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to providing high-quality service
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support tools and CRM systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...