Italian Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this vital Junior role, you will provide exceptional support to our Italian-speaking clients as they enjoy and navigate our streaming services. Your communication skills and expertise will enhance our customers' viewing experiences.

This position is perfect for individuals who have a passion for entertainment and technology. If you thrive in a dynamic environment and are eager to assist customers, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Italian via phone, email, and chat
• Assist clients with questions regarding streaming services, content availability, and account management
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to resolve client issues efficiently
• Provide detailed information about new releases, features, and troubleshooting
• Gather feedback to enhance service quality and customer satisfaction
• Engage in training sessions to stay updated on platform features and changes

• Fluency in Italian and English, both written and verbal
• Prior experience in customer support, preferably in the entertainment or technology sector
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to handle multiple inquiries effectively in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...