Portuguese Speaking Customer Service for Health & Wellness Products Department

Mercier Consultancy is thrilled to announce an opportunity for a Portuguese Speaking Customer Service Representative for our client's Health & Wellness Products Department. In this dynamic entry level role, you will provide exceptional support to our Portuguese-speaking customers, helping them with inquiries related to health products and wellness solutions.

Your fluency in Portuguese will be vital in assisting clients with product information, order management, and addressing any concerns, ensuring they receive the highest level of service and support on their journey to better health and wellness.

Responsibilities

• Deliver outstanding customer service in Portuguese via phone, email, and chat regarding health and wellness products
• Assist customers with inquiries about product details, usage, and availability
• Manage order processing, returns, and exchanges efficiently and accurately
• Document customer interactions clearly in our CRM system
• Collaborate with internal teams to ensure timely order fulfillment and issue resolution
• Gather customer feedback to improve products and service offerings
• Stay informed about health and wellness trends and our range of products

• Fluency in Portuguese and English, with strong communication skills
• Exceptional customer service orientation and problem-solving skills
• Experience in customer service, particularly in health and wellness or retail, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Genuine interest in health and wellness, assisting customers in achieving their goals
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...