Portuguese Speaking Customer Service for Smart Home Technology Department

Mercier Consultancy is thrilled to announce an opening for a Portuguese Speaking Customer Service Representative for our Client's Smart Home Technology Department for one of our esteemed clients. In this innovative entry level role, you will provide exceptional support to our Portuguese-speaking customers, guiding them through their inquiries regarding smart home products and technologies.

Your fluency in Portuguese will be crucial in assisting clients with product functionality, troubleshooting issues, setup assistance, and addressing any concerns regarding their smart home systems. You'll help create a seamless and enjoyable experience as customers embrace technology designed to enhance their daily lives.

Responsibilities

• Deliver high-quality customer service in Portuguese through phone, email, and chat regarding smart home technology inquiries
• Assist customers with product setup, troubleshooting, and operational questions
• Resolve customer complaints and issues efficiently and professionally
• Document interactions and maintain accurate records in our CRM system
• Collaborate with technical support teams to ensure effective resolution of complex issues
• Gather customer feedback to contribute to product improvements and service enhancements
• Stay updated on the latest trends in smart home technology and our product offerings

• Fluency in Portuguese and English, with strong communication skills
• Excellent customer service skills and a strong desire to help customers
• Prior experience in customer service, preferably in technology or smart home products, is preferred
• Able to handle multiple inquiries and provide timely solutions in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in technology and a passion for enhancing customer experiences
• Familiarity with customer support software and CRM systems is advantageous

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...