Spanish Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative for our Client's Mobile Banking Services Department! In this essential Junior role, you will be the first point of contact for our Spanish-speaking clients, helping them navigate our mobile banking platform and addressing their inquiries with expertise and care. Your fluency in Spanish will be pivotal in delivering an exceptional customer experience.

This position is ideal for individuals who are passionate about financial services and dedicated to customer support. If you thrive in a fast-paced environment and enjoy problem-solving, we would love to hear from you!

Responsibilities

• Provide support to customers in Spanish via phone, email, and chat
• Assist clients with inquiries regarding mobile banking services, account management, and app functionality
• Accurately document client interactions and resolutions in our customer relationship management system
• Collaborate with technical teams to resolve complex issues
• Educate clients on best practices for using mobile banking securely and effectively
• Participate in training sessions to stay updated on product features and improvements

• Fluency in Spanish and English, both written and verbal
• Experience in customer support, particularly in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring client satisfaction
• Ability to manage multiple inquiries in a dynamic environment
• Familiarity with mobile banking systems and technologies is a plus

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• 2 Extra Bonus for candidates starting in June, July or August
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...