MIP Support Analyst

Job Summary

A company is looking for a MIP Associate Support Analyst.

Key Responsibilities

• Provide timely responses to customer service inquiries via product ticket system
• Collaborate with customers to identify and resolve errors and defects through various communication channels
• Offer solutions to reduce recurring service requests and maintain high customer satisfaction scores

Required Qualifications

• High school diploma or equivalent; a 2-year degree in Accounting or 2 years of relevant work experience preferred
• 1-2 years of customer service experience required
• Experience using MIP Accounting software
• Basic knowledge of Office 365 applications
• Comfortable with technology and able to learn new software applications