MyChart Customer Support Representative

Job Summary

A company is looking for a MyChart Service Desk Agent.

Key Responsibilities

• Serve as the first point of contact for customers via phone, chat, and ticket submissions
• Assist patients with activating accounts, resetting passwords, and navigating the MyChart Portal
• Utilize knowledge base resources to troubleshoot and resolve customer inquiries

Required Qualifications

• Minimum of a High School diploma or GED
• Previous experience with EHR systems preferred
• Experience in a healthcare setting as a medical assistant or central scheduler preferred
• Strong PC skills with relevant troubleshooting examples
• Previous call center experience preferred