NOC Engineer

Job Summary

A company is looking for a NOC Engineer to join their Support & Operations team.

Key Responsibilities

• Serve as the first point of contact for urgent technical issues, supporting global customers
• Monitor live dashboards to identify, triage, and escalate service disruptions
• Follow runbooks to maintain platform health and resolve incidents

Required Qualifications

• 1-2 years of experience in a NOC, technical support, or service desk role, or a relevant degree
• Solid understanding of networking fundamentals (IP, DNS, VPN, SaaS)
• Ability to read logs and troubleshoot across distributed systems
• Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk)
• Exposure to monitoring tools like Datadog or Kibana is a plus