Analytics Manager, Full-time, Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Manager, Analytics reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Working in analytics at Northwestern Medicine, we help our clinical and administrative leadership through the development of thoughtful, highly engaging analytics products that will impact the clinical and financial areas of our health system. We do this by engaging with our customers to understand opportunities for improvement and then applying the right analytic solution to drive that improvement. Our health system looks to us to be thought leaders in Analytics, which requires us to be analytical problem solvers by nature. We also strive to develop a deep understanding and empathy for our internal customers and communicate the value and purpose to stakeholders. Through tenacity and resilience, we will strive through ambiguity, drive impactful projects, and overcome challenges.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

As an Analytics Manager you will impact Northwestern Medicine’s Patients First mission by:

• Crafting the “what” and “why” for analytical products based on customer input
• Working with customers to understand priorities and organizing your team within those priorities
• Leading the team in product discovery, collaborating closely with customers and stakeholders to understand their needs, and gleaning insights from data to shape clear priorities that deliver impactful outcomes
• Gathering customer requirements, writing user stories and documenting acceptance criteria for new product features
• Being a key contact with Enterprise Data Warehouse and Information Services leadership to define data architecture & platform requirements
• Working closely with the Director of Analytics to thoughtfully develop a product roadmap that will help our customers deliver better healthcare to our patients
• Effectively communicating the clinical/business value and rationale behind your product decisions to customers and leadership
• Driving product decisions to lay the foundation for any advanced analytics/machine learning initiatives in the future
• Developing analytic human capital through talent acquisition and professional development
• Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments
• Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior

Required:

• Bachelor’s degree or equivalent experience
• 5 or more years of experience in data management, reporting, or analytics
• A passion for developing innovative data products
• Expert analytical skills in the areas of data wrangling & report development, including SQL expertise
• Experience in data visualization and storytelling using analytics tools (e.g., Power BI, Tableau)
• Skilled at running cross-functional teams and communicating with stakeholders across multiple organizations
• Demonstrated project management skills that can drive projects to completion with minimal guidance
• Excellent team building skills
• Demonstrated process improvement skills
• Outstanding coordination, facilitation, consultation and conflict resolution skills
• Management experience with complex, cross-organizational systems
• Outstanding organizational and communication skills

Preferred:

• Experience working in a health system, hospital, and/or physician group
• Master’s degree in related field
• Experience managing staff
• Demonstrated advanced analytics experience, including predictive modeling and machine learning
• Demonstrated experience in data architecture and dimensional modeling
• Experience working with Databricks

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.