Online Tool Support Specialist

Job Summary

A company is looking for an On-Line Tool Support Pro-1.

Key Responsibilities

• Provide support for web-based tools via a high-volume, in-bound phone queue, diagnosing and resolving issues
• Educate clients and advisors on new web-based tools and troubleshoot usability issues
• Identify and resolve technical web-based issues, escalating complex problems as necessary

Required Qualifications

• Education: High school diploma or GED
• 0 to 1 year of relevant experience required
• Excellent customer service skills
• Ability to explain complex policies or concepts simply
• Access to high-speed internet for remote work