Operations Administrator

Job Summary

A company is looking for an Operations Administrator to support their sales call center operations.

Key Responsibilities

• Manage day-to-day administrative tasks for key application systems
• Oversee user access, setup, and permissions for sales call center applications
• Conduct quality control audits and develop reporting on key initiatives and findings

Required Qualifications

• Bachelor's Degree in a business-related field or equivalent experience
• Proficiency in Excel
• Previous exposure to Domo, Zendesk, Repsly, and NICE inContact is a plus
• Strong technical skills with a focus on alignment and accuracy
• Ability to collaborate with management to implement new processes