Operations Advisor

Job Summary

A company is looking for an MX Operations Advisor I.

Key Responsibilities

• Provide real-time support as the primary contact for frontline questions and escalations
• Monitor and maintain adherence to workflows, standard operating procedures, and SLAs
• Analyze performance data to identify trends and support operational decision-making

Required Qualifications

• Minimum of 1 year of experience in customer experience, operations, or support in a fast-paced environment
• Experience collaborating with cross-functional teams preferred
• Ability to interpret performance data and apply insights to decision-making
• Comfortable navigating digital tools and systems (e.g., Slack, Google Workspace)
• Fluency in English required; bilingual proficiency in Spanish preferred