Oracle Senior Application Support

Job Summary

A company is looking for an Oracle Senior Application Support.

Key Responsibilities

• Provide Tier 2 support for Oracle ERP and EPM systems, resolving advanced issues
• Monitor support queues to ensure SLAs are met and manage ticket prioritization
• Lead root cause analysis and mentor Level 1 support analysts

Required Qualifications

• 4-6+ years of experience supporting Oracle ERP, EPM, or enterprise business systems
• Proven working experience with Oracle ERP and EPM systems
• Hands-on experience with Oracle Cloud (Fusion), EDM, or related modules preferred
• BA/BS in Business Administration or related field preferred
• Experience with Salesforce.com platform and JIRA preferred