Overnight Product Support Analyst

Job Summary

A company is looking for an Associate Product Support Analyst, Overnight.

Key Responsibilities

• Respond to customer inquiries and support requests via email
• Troubleshoot and resolve basic technical issues related to the SaaS product
• Document all support interactions and escalate complex issues to senior support agents

Required Qualifications

• Proven experience in a technical support or customer service role, preferably with a SaaS product
• Self-motivated and able to work independently with minimal supervision
• Flexibility and reliability to work overnight shifts on a consistent schedule
• Experience with support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce Service Cloud) is a plus