Overnight Tier 1 Tech Support

Job Summary

A company is looking for a Tier 1 Tech Support Technician to provide remote overnight technical support.

Key Responsibilities

• Provide essential Tier 1 support to customers in a professional manner
• Answer inbound tech support calls and troubleshoot customer peripheral problems
• Manage the ticketing queue to ensure timely handling of customer support requests

Required Qualifications

• High school diploma or equivalent
• Proficient knowledge of computer systems and networks
• Ability to manage time and prioritize multiple projects
• Willingness to solve complex problems
• 1+ years of experience in a technical support role preferred