Part-Time Partner Support Associate

Job Summary

A company is looking for a Part-time Partner Support Associate.

Key Responsibilities

• Handle incoming calls from customers, providing prompt and professional responses
• Document calls and ensure accurate information is provided using available tools and resources
• Meet performance metrics related to call quality and customer satisfaction

Required Qualifications

• Availability to work Friday evenings, Saturday, and Sunday
• Experience with call center software; familiarity with Zendesk is a plus
• Ability to manage multiple tasks and prioritize effectively
• Willingness to learn and adapt to company guidelines and procedures
• Strong customer-oriented approach and empathy towards clients