Patient Access Representative

Job Summary

A company is looking for a PACT Representative I.

Key Responsibilities

• Link patient experiences between PACT and practice sites, assisting inbound callers and making outbound calls as needed
• Schedule patient appointments, verify insurance information, and ensure accuracy of patient records
• Identify emergent calls for immediate transfer to Registered Nurse and maintain adherence to emergency guidelines

Required Qualifications

• High School Graduate
• 0-1 year experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work in a fast-paced environment and handle various customer needs