Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling.

Key Responsibilities

• Respond to incoming calls and schedule patient appointments in the EMR system
• Document patient requests and maintain knowledge of site protocols and physician schedules
• Coordinate with team members to ensure efficient workflow and meet call production goals

Required Qualifications, Training, and Education

• High School diploma or GED
• 1+ years of related experience in a call center, customer service, or medical office
• Previous medical office experience preferred, with a focus on optometric or ophthalmic settings
• Ability to work in a remote environment and manage varying shifts
• Familiarity with state and federal regulations, including HIPAA guidelines