Patient Engagement Specialist

Job Summary

A company is looking for a Contact Specialist for a Physician Office in a Neurology Clinic.

Key Responsibilities

• Support inquiries related to registration, general information, and patient care requests
• Act as the first point of contact for inbound and outbound patient inquiries
• Utilize CRM systems to provide customer support and resolve issues effectively

Required Qualifications

• High School Diploma or GED; college experience preferred
• 1-2 years of customer service experience required
• Contact center experience preferred
• Medical terminology knowledge preferred
• Solid computer skills and ability to navigate complex systems required