Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative to provide exceptional customer service and support to patients.

Key Responsibilities

• Answer calls and emails in a timely manner, addressing various patient inquiries and requests
• Document call information according to standard operating procedures and maintain patient confidentiality
• Resolve customer complaints and assist with advanced call types, including insurance verification and equipment troubleshooting

Required Qualifications

• High school diploma or equivalent required; associate's degree in a related field preferred
• Previous experience in healthcare, insurance, or patient services preferred
• Knowledge of respiratory therapy or DME services preferred
• One year of work-related experience for entry-level; additional experience required for higher levels
• Familiarity with Medicare, Medicaid, and commercial insurance processes is preferred