Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative.

Key Responsibilities

• Provide phone customer service by scheduling appointments, processing requests, and updating patient information
• Facilitate first contact resolution by addressing patient inquiries and escalating issues as necessary
• Maintain professionalism and adhere to quality assurance metrics while handling a high volume of calls

Required Qualifications

• High school graduate, GED, or equivalent
• Experience with computer systems, including web-based applications
• Preferred: 1 year of experience in a patient-focused healthcare environment
• Ability to work independently and demonstrate flexibility in scheduling
• Knowledge of patient confidentiality and safety standards