Patient Support Associate

Job Summary

A company is looking for a Patient Support Associate who is passionate about working with seniors and their families, particularly those facing challenges with dementia.

Key Responsibilities

• Proactively reach out to patients who have missed appointments to reschedule and re-engage
• Maintain accurate and up-to-date chart hygiene for existing patients and prepare follow-up appointment documentation
• Collaborate with clinical teams to support ongoing patient care and manage consent follow-up workflows

Required Qualifications

• Passion for working with seniors, their families, and caregivers
• 1+ years of experience in a customer service, administrative, or healthcare support role
• Comfort navigating basic technology (e.g., phone systems, EMRs, scheduling tools)
• Familiarity with HIPAA or prior experience in a healthcare setting (preferred)
• Ability to thrive in a high-speed, ever-changing start-up environment