Policyholder Services Representative

Job Summary

A company is looking for a Policyholder Services Representative I (Remote).

Key Responsibilities

• Provide exceptional customer service in a phone support role
• Assist policyholders with individualized policy inquiries and process documentation accurately
• Respond to written inquiries and maintain confidentiality in accordance with HIPAA privacy laws

Required Qualifications

• High School education/GED required with at least one year of customer service experience
• Proficient in Microsoft Office products
• Insurance or medical background preferred
• Ability to relay complex insurance information in an understandable manner
• Detail-oriented with strong organizational skills