Principal Insights Researcher

Job Summary

A company is looking for a Principal Insights Researcher.

Key Responsibilities

• Conduct comprehensive research and analysis related to customer service trends and feedback
• Develop and implement innovative research methodologies and data analysis protocols
• Translate insights into actionable recommendations that enhance customer satisfaction and drive business improvements

Required Qualifications

• BA/BS degree in Marketing, Business, Statistics, or a related field or equivalent work experience
• 5+ years of experience in research or a related field, preferably in customer service operations
• Experience with advanced research methodologies and statistical software (e.g., Excel, Power BI, Python, R, STATA, etc.)
• Proven ability to translate research into actionable business recommendations
• Leadership experience mentoring junior researchers (preferred)