Principal Systems Operations Manager

Job Summary

A company is looking for a System Operations Manager, Principal.

Key Responsibilities

• Oversee system availability, performance monitoring, and operational continuity
• Guide infrastructure modernization initiatives and implement security best practices
• Lead ITSM processes and manage service quality through KPIs and SLAs

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's or PMP preferred)
• 10+ years in IT systems engineering, operations, or infrastructure leadership
• 5+ years in technical and service delivery leadership roles
• Deep expertise in ITIL4, ITSM, and technical project execution within regulated environments
• Knowledge of HIPAA, SOC, and enterprise compliance frameworks