Product Manager

Job Summary

A company is looking for a Product Manager to lead the development of AI agent capabilities in customer experience and e-commerce.

Key Responsibilities

• Lead full-cycle ownership from discovery to shipping and customer enablement
• Build and integrate new agent capabilities across various platforms
• Design and implement evaluation systems for continuous agent performance improvement

Required Qualifications

• 3+ years of product management experience with technical B2B products, preferably in CX, e-commerce, or AI automation
• Technical fluency with APIs and integrations, including webhook systems and OAuth flows
• Experience in building QA suites, automated testing, and performance monitoring
• Strong customer-facing skills with experience in running demos and co-selling
• Curiosity and a builder mindset, with a focus on continuous learning and improvement