Product Operations Specialist

Job Summary

A company is looking for a Product Operations Specialist to support the implementation and operational maintenance of assigned products or service areas.

Key Responsibilities

• Serve as the subject matter expert for assigned products or service areas
• Drive operational aspects and assess performance by tracking and analyzing expectations
• Create reports and support business review presentations to key stakeholders

Required Qualifications

• Bachelor's Degree in business administration or related field, or equivalent work experience
• 2+ years of experience in project management, benefits, product management, or customer service in healthcare
• Experience with Medicaid, LTC, and MMA is highly preferred
• Experience in a healthcare contact center dealing with claims, grievances, or appeals is preferred
• Other experience in health care or managed care environment is preferred